Blackhawk Network

  • IT Specialist

    Job Location US-ME-Portland
    ID
    2018-9579
    Category
    Engineering
    Position Type
    Full-Time
  • About Blackhawk Network:

    CashStar is a leading provider of merchant solutions for gift card commerce, supporting multiple touchpoints across the customer lifecycle. Its award-winning platform, CashStar Commerce, is a flexible, secure and market-proven solution that enables merchants to directly market, sell and distribute digital and plastic gift cards to all channels and devices. CashStar Velocity Services allow merchants to grow their gift card programs with minimal resource investment. CashStar helps create great customer experiences, grow gift card revenue and drive omni-channel engagement for over 400 leading brands. CashStar is a Blackhawk Network Business—a global financial technology company and a leader in connecting brands and people through branded value solutions. To learn more about CashStar and The Blackhawk Network, please visit www.cashstar.com or blackhawknetwork.com.

    Overview:

    CashStar (owned by Blackhawk Network) is changing the world of gifting by making it possible
    to send a personalized eGift Card from any device, anywhere, anytime, with the best experience
    possible. More than 400 brands partner with us including Uber, Starbucks, Nordstrom, Apple,
    Delta, Best Buy, and The Home Depot. That makes CashStar the preferred digital gifting and
    incentives partner for retailers nationwide


    The professionals we hire thrive on an entrepreneurial spirit and an earnest desire to change the way
    the world works. CashStar employees are passionate about emerging tech, and we bring that passion to
    work every day. We embrace change, foster ambition and individual success, and recognize
    excellence. We believe in our products, and we L.O.V.E. our culture.

     

    Responsibilities:

    As IT  specialist Engineer, you are a member of a team dedicated to ensuring the employees and contractors at BHN/CashStar have the technology and systems they need to be productive. This role will touch all areas of our tech stack, from system support to cloud application administration.

     

    • Addressing user-reported problems and needs in person, over the phone, through email, and via a ticketing/case management system
    • Creating and maintaining technical documentation, and using that documentation to automate IT process.
    • Ensuring critical Corporate IT systems (including SaaS applications, servers, phone system, and network components) are maintained, secured, and available to meet the needs of CashStar’s workforce
    • Provision new workstations, peripherals, and software applications to new and existing
      employees.

    Qualifications:

    Required:

    • Possess a high school diploma or GED, with additional coursework and/or experience in a
      related field.
    • 2-3 years of applicable experience
    • Able to perform high-touch, customer-focused support of our tech stack for both local and
      remote users
    • Experience with Mac O/S and Windows O/S required
    • Have strong listening, written and verbal communication skills
    • Use and Troubleshoot problems in Windows 10 & Mac OS High Sierra/Mojave
    • Use and troubleshoot problems in Office 365 web-based applications and Office 2016 local
      applications
    • Maintain high level of organization using existing tools in a fast-paced environment
    • Reliable transportation and a valid driver's license along with a willingness to infrequently travel between locations within New England is required

    Preferred:

    • A college degree in a related field and/or certifications (Network+, etc)
    • 3-5 years applicable experience as an IT Systems Support or IT specialist 
    • In depth knowledge, including Administration, of cloud/SaaS technologies like GSuite, O365,
      LastPass, Okta, and more
    • Experience with Active Directory, including User Management and GPO management
    • Networking (TCP/IP, DNS, DHCP) and network troubleshooting using common tool

     

    #D18

    #LI-SP1
    #GLDR

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